Author: Steve Alexander

Question: I’ve been getting a pop-up at the bottom of my screen that says, “Do you want to open or save ImgSync from image8.pubmatic.com?” My choices are open, save or cancel. I’ve clicked “cancel” or just closed the message box without responding, but the message always comes back. I’ve run the Malwarebytes security software and…

Question: My Outlook email program keeps receiving similar spam messages, even though I’ve labeled them as junk and blocked their senders. These emails have little rectangles between the letters in the subject line, and come from strange-sounding email addresses (I’ve attached examples.) What can I do to stop this? — Gary Eickmeier, Lakeland, Fla. Answer:…

Question: I’ve been running Microsoft Office 365 on a desktop computer and two laptops. But after a few months, the program suddenly stopped saving images that I’d previously added to Word documents. When I called up the documents, the photos were gone. This happened on the two laptops at the same time, even though they…

Question: I mainly use the Google Chrome browser on my Windows 10 PC. But sometimes video won’t play on that browser, and I have to switch to Mozilla Firefox. Sometimes web links won’t work on one of those browsers, but they do work on the Microsoft Edge browser. I’d rather just use one browser; where…

Question: When I opened my Mozilla Thunderbird email program, I kept getting the message: “Do you want to compact all local and offline folders to save disk space? This will save about 229 megabytes.” I always said no because I didn’t know what “compacting” did. But I must have accidentally accepted, because now some of…