In El Paso County poverty is hidden in plain sight. At least 34% of the community population basically lives paycheck to paycheck. Many are part of the working poor who regularly struggle to cover basic needs. Upcoming holidays can lead to a tight budget becoming even tighter. One extra expense, an overdue bill, unforeseen job cutbacks or layoffs can place security at risk.

The direct services offered at Mercy’s Gate can play a significant role in times of crisis, by providing relief and hope. Resources including rent/mortgage assistance, a food pantry, clothing, transportation and medical services can make a difference between facing homelessness and finding needed respite.

The mission statement for Mercy’s Gate states that: “for people in crisis, we offer relief, the hope of the Gospel, and a vision for restoration.”

Established in 1982 as Northern Churches Care and renamed Mercy’s Gate in 2012, the nonprofit serves anyone in El Paso County seeking assistance, regardless of religious affiliation, officials said. Support is provided by more than 50 church partners, businesses, individuals and government grants.

The numbers for 2025 are not yet available, but in 2024 over 16,000 people were served by Mercy’s Gate.

A transition of leadership in June led to former pastor John Serio becoming the executive director of Mercy’s Gate.

“I love what Mercy’s Gate does,” Serio said. “We’re looking forward to the future. We are currently outgrowing our facility, and are looking to expand our space within the next two to three years.”

Serio is also invested in future expansion of educational resources for neighbors in need, including budgeting, nutrition and healthy living. He said that another goal is to implement a holistic approach — spiritual, emotional, relational, physical and financial.

Mercy’s Gate operates with five staff members, and more than 100 volunteers who represent over 40 churches in the community.

“The most distinct characteristic that makes Mercy’s Gate unique is our volunteer advocates: trained volunteers who sit with our neighbors in their most urgent time of need. They provide resources, referrals, assistance, prayer and the hope of the gospel,” Serio said.

Seasonal programs include tax services, the distribution of 400-500 Thanksgiving baskets and the assurance of a home for the holidays. A sterling example of the commitment of Mercy’s Gate to serving the community comes as the holiday season approaches. The annual Home for the Holidays program is funded by $80,000 that has been set aside. Up to 150 neighbors who are struggling to maintain their housing will find a much-needed helping hand.

Rhonda is a neighbor who was recently assisted by Mercy’s Gate.

“I left with tears rolling down my face at the kindness, grace and amazing food … as well as notes of assistance I could receive and be thankful for.”